Shipping policy
Delivery and Shipping
Delivery is made within Switzerland to the address specified by the customer unless otherwise agreed. If the customer provides an incorrect delivery address, delivery may not be possible. Any resulting costs will be charged to the customer.
Shipping costs per order:
- A-Post: CHF 9.-
- Express delivery: CHF 22.50 (per parcel up to 30 kg). Guaranteed next-day delivery by 9:00 am, including Saturday delivery (additional charges for express deliveries are borne by the customer).
All price indications are guideline prices and may change at any time without prior notice.
Free shipping applies for orders over CHF 300.00 net (excluding deliveries outside Switzerland).
Self-collection (free of charge) from our warehouse is also possible – our opening hours:
Monday–Friday
07:30 am – 12:00 pm
01:00 pm – 05:00 pm
The buyer will be informed by the seller about the collection date.
Delivery times are non-binding unless a fixed delivery date has been explicitly agreed in writing.
The delivery of ordered goods is subject to availability and the possibility of reordering from our suppliers. If an item is unavailable, we will manufacture or order it upon request in consultation with the buyer. The buyer receives an individual confirmation via email when placing the order. The order is only deemed accepted upon shopping basket confirmation. In such cases, the customer will be informed immediately and offered a comparable product. If no comparable product is available or the customer does not wish to receive one, the seller will promptly refund any payments made by the customer.